Terms of Use

Article 1 — Preamble and definitions

1.1 Parties to the contract

Jetroque Inc. ("Jetroque", "we", "our" or "us") is a corporation incorporated under the laws of Quebec, with its registered office at 1085A Saint-Denis, Montreal, Quebec, H2X 3J3. Jetroque publishes and operates the platform accessible via www.jetroque.com and app.jetroque.com, as well as the Jetroque mobile application (iOS and Android) — collectively, the "Platform".

The "User" means any adult natural person or legal entity that registers for, accesses or uses the Jetroque Platform (individual, business, non-profit organization, municipality).

1.2 Definitions

• Platform: all digital services operated by Jetroque.
• Services: the features offered (swapping, donating, home pickup, Troken Currency, etc.).
• Swap: direct exchange of one item for another item, one service for another service, or an item for Jetroque Credits.
• Donation: gratuitous and unconditional transfer of a functional item.
• Jetroque+: annual premium subscription at $97 CAD/year, providing access to the 60-day pickup guarantee.
• Partner City: a municipality that has entered into a partnership allowing its residents to benefit from premium services free of charge.
• Troken Currency: a system of virtual credits ("Jetroque Credits" or "Tokens") usable exclusively on the Platform.
• Partner NPO: a non-profit organization accredited by Jetroque to receive collected items.
• User Content: any information, photo, description, message, review or comment posted by a User.

Article 2 — Purpose and acceptance of the ToU

2.1 Purpose

These Terms of Use ("ToU") define the terms and conditions for access to and use of the Platform, as well as the mutual rights and obligations of the parties.

Jetroque's mission is to fight waste and overconsumption by facilitating the reuse of items through: (1) direct swapping between Users; (2) donation of functional items with a pickup guarantee and redistribution to partner NPOs.

2.2 Acceptance

By registering, downloading the application, accumulating or using Jetroque Credits, or using our Services, you expressly acknowledge that you have read, understood and unreservedly accepted these ToU.

2.3 Legal capacity

You represent that you have the legal capacity to enter into a valid contract under the laws of Quebec and Canada.

Article 3 — Eligibility and registration

3.1 Eligibility requirements

• Having reached the age of civil majority in your jurisdiction of residence (18 years in most francophone countries, including Canada, France, Belgium, Switzerland, Morocco and Djibouti). In case of doubt, the more protective threshold applies;
• Having the legal capacity to enter into binding contracts;
• Not having been previously banned or suspended from our Services;
• Residing in a jurisdiction where Jetroque is accessible and where our Services are not prohibited by local law;
• Not appearing on international sanctions lists (OFAC, UN, EU);
• Using the Platform for personal, legitimate professional or community purposes.

Minors are in no case authorized to create an account, even with parental or guardian authorization. Registration through false statements about age constitutes an immediate breach of these ToU and results in account closure without notice.

3.2 Professional and organizational accounts

If you use the Services on behalf of a business, NPO, cooperative or municipality: you represent that you have the necessary authority, the terms "you" apply simultaneously to you and the entity, and the entity is jointly and severally liable.

3.3 Account restrictions

It is strictly prohibited to create multiple accounts for a single person, fictitious accounts ("smurf accounts"), to sell or transfer your account, or to impersonate another person.

Article 4 — User account and security

4.1 Account creation

Registration is free. It is done via email + password, or through a third-party service (Google, Apple, Facebook).

4.2 Commitment to accuracy

You undertake to provide complete, accurate and truthful information, to keep it up to date, and not to impersonate any third party. Any breach may result in immediate account suspension and loss of Credits.

4.3 Confidentiality of credentials

You are solely responsible for the confidentiality of your credentials. You are solely responsible for all activities carried out under your account. Notify us immediately at info@jetroque.com in the event of unauthorized use.

4.4 Identity verification (KYC)

Jetroque reserves the right to require proof of identity to: verify your age, validate a suspicious transaction, prevent fraud, or activate premium features. Refusal may result in suspension and loss of Credits.

Article 5 — Services offered: swapping and donating

5.3 Jetroque's role: technical intermediary

Jetroque acts exclusively as a technical intermediary. Jetroque is never a party to transactions, does not guarantee the quality, legality or safety of exchanged items, and is not responsible for commitments made between Users.

Exception: in the context of the pickup service (60-day guarantee), Jetroque directly handles transportation and delivery to partner NPOs (see Article 8).

Article 6 — How swapping works

6.1 Principle

Swapping is a direct exchange between two Users, without any financial involvement from Jetroque. The terms are freely agreed upon between the parties.

6.2 Types of authorized exchanges

• Item for item: exchange of one object for another;
• Service for service: e.g. cooking lessons for coaching;
• Item for Jetroque Credits: acquisition in exchange for Credits;
• Item for service: exchange of an item for a service.

6.3 Completing a swap

Post the listing → express interest (swipe) → negotiate (location, date) → confirm in the app → finalize within 60 days maximum → mutual review.

6.4 Automatic cancellation due to inaction

In the absence of actual completion within 60 calendar days following confirmation, the swap is automatically cancelled and the item becomes available for new proposals. Jetroque may also temporarily suspend accounts showing a cancellation rate above 30% in order to preserve the community experience.

6.5 Non-commercial use

The Platform is reserved for non-commercial use. Practices of immediate resale, scalping, organized arbitrage or systematic swapping for profit are prohibited and may result in account closure. Jetroque Pro accounts (B2B) benefit from a specific commercial framework governed by a separate contract.

Article 7 — How donating works

7.1 Principle

Major new feature: in addition to swapping, Users can now donate functional items. A donation is a gratuitous and permanent transfer, without consideration.

7.2 Conditions for donation

• You own the item or have the right to donate it;
• The item is functional, clean, and in usable condition;
• The item does not appear on the prohibited items list (Article 11);
• You permanently relinquish all rights to the item once the donation is accepted;
• Honest description and representative photos.

7.3 Procedures

a) Direct donation between Users: listing + appointment, no Credits exchanged.

b) Donation with Jetroque pickup (60-day guarantee): if no taker is found, Jetroque organizes pickup and redistribution to a partner NPO. Reserved for Jetroque+ members and residents of Partner Cities.

Article 8 — 60-day pickup guarantee

8.1 Description

An exclusive service that allows, in the event of a failed swap or no taker being found, the benefit of free home pickup within a maximum period of 60 calendar days from the date of posting.

8.2 Eligibility requirements

8.3 Pickup procedures

Request via the app, time slot proposed according to routes, item prepared and accessible, photographic proof generated, delivery to a partner NPO according to identified needs.

8.4 Excluded items

Prohibited items (Article 11) · non-functional / broken / unsanitary items · excessive dimensions · hazardous materials (paints, solvents, unsealed batteries) · items subject to specific regulations (refrigerants, etc.).

8.5 Official timestamp

Only the time recorded by Jetroque's servers hosted in Quebec shall be authoritative (see Article 16).

Article 9 — Jetroque+ subscriptions and municipal partnerships

9.1 Jetroque+ ($97/year)

Provides access to: 60-day pickup guarantee · unlimited swipes · Super Likes and Rewinds · listing boosts (24 h) · annual ecological impact report · exclusive events (Swap Festival).

9.2 Payment and renewal

• Price: $97 CAD/year, plus applicable taxes, subject to change with 30 days' notice (Article 21);
• Payment by credit card via a PCI-DSS certified secure payment processor;
• Automatic annual renewal, unless cancelled at least 30 days before the renewal date through the account settings;
• Right of withdrawal (Quebec and European Union residents): in accordance with Quebec's Consumer Protection Act (CPA) and European law, you have a period of 10 business days from the date of payment to cancel your subscription and obtain a full refund, provided you have not benefited from the 60-day pickup guarantee during that period;
• Beyond the right of withdrawal, the subscription is non-refundable for the current period. In the event of termination by Jetroque due to user fault, no refund is owed;
• In the event of cessation of operations or account closure by Jetroque for commercial reasons (not related to fault), a refund on a pro-rata basis for the unused portion of the period is owed.

9.3 Partnerships with Cities (free for residents)

9.4 Jetroque Pro plan (B2B)

For businesses, NPOs and organizations: $100/month or $1,000/year. Includes all Jetroque+ benefits + ESG dashboard + custom geolocation + priority support + profile verification.

Article 10 — Troken Currency (Credits and Tokens)

10.1 Nature

Troken Currency is a system of virtual credits used exclusively on the Platform.

10.2 Acquisition

Successful exchanges · community actions (referrals, ecological challenges) · promotions or one-time bonuses · donation of items valued by the community.

10.3 No monetary value

Credits have no monetary value, Jetroque is not a bank, and selling or transferring Credits to a third party outside the Platform results in immediate banning.

10.4 Expiration for inactivity

Credits in an account that has been inactive for 12 consecutive months may expire automatically, after prior notification by email sent at least 30 days before the anticipated expiry date.

10.5 Modification or termination of the program

Jetroque may modify the value, the attribution rules or terminate the Troken Currency program, under the following conditions:

• Minor modifications (scale adjustments, one-time bonuses): applicable without specific prior notice;
• Material modifications (value changes, use restrictions, end of program): at least 60 calendar days' prior notice by email and in-app notification, during which you may freely use your Credits;
• In the event of total termination of the program, Credits acquired as part of a purchase (if applicable) will be refunded on a pro-rata basis of their acquisition value. Credits obtained free of charge (referrals, bonuses, challenges) do not give rise to any monetary compensation.

Article 11 — Prohibited goods and services

11.2 List of prohibited goods and content

• Regulated substances: illegal drugs, paraphernalia, cannabis, alcohol, tobacco, vaping products;
• Health and medications: prescription or over-the-counter drugs, contact lenses, non-approved medical devices, bodily fluids (blood, breast milk, semen);
• Weapons and dangerous objects: firearms, ammunition, bladed weapons, explosives, fireworks, hazardous chemicals, weapon parts or 3D printing files, home-made devices ("ghost guns");
• Living beings: live animals, CITES-protected species, animal parts (ivory, prohibited furs, scales);
• Illicit goods: stolen or fenced items, counterfeits, pirated copies, internationally embargoed merchandise;
• Adult content: pornographic content, sexual services, explicit sexual objects;
• Financial products and crypto-assets: lottery tickets, stocks, bonds, loan services, cryptocurrencies (Bitcoin, Ethereum, stablecoins, etc.), NFTs, speculative tokens;
• Data and identities: personal databases, digital identities, accounts from other platforms, access codes, certificates;
• Misleading AI-generated content: deepfakes, fake AI-generated product photos presented as real, fake reviews;
• Perishable and hygiene products: expired food, opened cosmetics, second-hand intimate hygiene products;
• Items used to circumvent the ToU: arbitrage services, automation, fake profiles, fake reviews.

This list is not exhaustive. Jetroque retains a discretionary power of assessment over any item or service posing a risk to the safety, legality or trust of Users, and may supplement this list at any time with reasonable notice.

11.3 Gift cards

Permitted only if exchanged for a physical item or service (not for money), not used to acquire prohibited products, and not general-purpose prepaid cards (such as prepaid Visa cards).

11.4 Discrimination and hate content

Strictly prohibited are discriminatory listings or those inciting hatred against a group on the basis of race, origin, religion, gender, sexual orientation, disability or any ground protected by Canadian law and the Quebec Charter of Human Rights and Freedoms.

Article 12 — Code of conduct and community rules

12.1 Respectful conduct

You undertake to respect other Users, communicate courteously and honour your swap or donation commitments.

12.2 Prohibited content

Defamatory, offensive, hateful, threatening, pornographic or violent content · doxxing (disclosing another person's information) · spam or unsolicited advertising · IP rights violations · impersonation.

12.3 Technical restrictions

Prohibited: viruses / malware · bots, spiders, scrapers · DDoS · reverse engineering · circumventing security measures or geographic restrictions.

12.4 Fraud and manipulation of Credits

Multiple/fictitious accounts · fictitious exchanges to manipulate reputation · exploiting bugs · any form of cheating is prohibited.

Article 13 — Intellectual property

13.1 Jetroque's property

Source code, algorithms, database, design, interface, logo, the "Jetroque" trademark, Troken Currency concepts and editorial content are the exclusive property of Jetroque Inc. It is prohibited to copy, modify, distribute, sell, rent, reverse engineer or decompile the Services, or to use the trademark/logo without written authorization.

13.2 Licence over your content

You retain full intellectual property over your content. By publishing it, you grant Jetroque a worldwide, non-exclusive, royalty-free and limited licence to use, host, reproduce, make minor modifications to (cropping, compression, optimization), distribute on the Platform and sublicense to our technical service providers (hosting, CDN, backup), under the following conditions:

• Duration: the licence runs for the entire period of publication of your content, and expires at the latest 6 months after the deletion of the content or the closure of your account (time required for propagation in technical backups and caches);
• Purpose: exclusively related to the provision of Services and the prevention of fraud; no external advertising use of your content without your explicit prior consent;
• Anonymized analytical data: aggregated and anonymized usage statistics that cannot be used to re-identify you remain the property of Jetroque without time limitation.

13.3 Moral rights

In accordance with applicable law in your jurisdiction of residence:

• For Canadian users: you waive your moral rights to the extent permitted by the Copyright Act of Canada, strictly for the purposes of normal operation of the Platform (photo cropping, thumbnail generation, automatic formatting);
• For European users (notably French, Belgian, Luxembourgish): your moral rights remain inalienable in accordance with local law (French Code de la propriété intellectuelle, art. L121-1, etc.); modifications made by Jetroque are limited to what is strictly technically necessary and do not affect the substantial integrity of your works;
• Any waiver or limitation beyond what is permitted by the law of your jurisdiction shall be deemed unwritten.

13.4 User warranty

You are the author or legitimate owner of the content you publish, your content does not infringe any copyright, trademark, patent or privacy right, and you have obtained all necessary consents if the content depicts third parties.

Article 14 — User content and moderation

14.1 Public nature

Any published content becomes accessible to other Users and potentially indexed by search engines. Never disclose sensitive information (precise address, personal phone number, schedule) in your public descriptions.

14.2 Status and right of moderation

With respect to content published by Users, Jetroque acts as a passive host within the meaning of applicable legislation (Civil Liability Act in Quebec, LCEN in France art. 6, Directive 2000/31/CE). As such:

• Jetroque has no general obligation of proactive monitoring of published content;
• Jetroque nonetheless reserves the right, at its sole discretion, to remove any content contrary to the ToU, to suspend or close an account violating the rules, and to act upon reports;
• Upon report of manifestly unlawful content, Jetroque undertakes to act promptly.

14.3 Automated tools and AI-generated content

Jetroque uses automated tools to: filter prohibited content (spam, content prohibited under Article 11), suggest descriptions and categories based on uploaded photos, and estimate the indicative value of an item. Regarding AI-generated suggestions (title, description, category, estimated value):

• These suggestions are provided for informational purposes only;
• The User remains solely responsible for the content ultimately published in their listing, which they expressly or implicitly validate by confirming the publication;
• The User warrants that any AI-generated elements they choose to publish do not violate third-party rights and comply with the ToU.

14.3 Anonymized analytical data

You grant Jetroque a perpetual and unlimited licence to use your usage data to create aggregated and anonymized statistics. This data cannot identify you and belongs exclusively to Jetroque.

Article 15 — Personal data protection (Law 25)

15.2 Data collected

Identification (name, surname, email, date of birth) · connection (credentials, encrypted passwords, history) · location (postal code, city) · transactional (swaps, donations, Credits, reviews) · payment (via PCI-DSS provider) · technical (IP, device, browser, cookies).

15.3 Purposes

Registration and account management · connecting Users · organizing pickups · security and fraud prevention · legal obligations · service communications · improvement through aggregated statistics.

15.4 Legal basis

Performance of the contract (ToU) · consent (marketing) · legal obligations · legitimate interest (security, fraud, improvement).

15.5 Retention period

Active account: duration of use · closed account: 12 months · fiscal/accounting: 7 years · aggregated and anonymized data: unlimited.

15.6 Your rights (Law 25)

Access · rectification · portability · erasure ("right to be forgotten") · de-indexing · withdrawal of consent · complaint to the Commission d'accès à l'information du Québec (CAI). Contact: privacy@jetroque.com — response within 30 days maximum.

15.7 Disclosure of data to third parties

Jetroque does not sell your data. Sharing only with: technical service providers (Quebec hosting, payment, newsletters), partner NPOs (contact details for pickups), public authorities upon legal request, transport partners (with consent).

15.8 Security

HTTPS · AES-256 at rest · 2FA available · "need to know" restricted access · access logs · penetration testing and regular audits.

15.9 Incident notification

In the event of a serious-risk incident, Jetroque notifies the CAI and the affected individuals as promptly as possible (Law 25, s. 3.5).

Full details: Privacy Policy.

Article 16 — Hosting and infrastructure in Quebec

16.2 Primary location

Account data, listings, messaging, history and access logs: stored in Quebec · backups in Quebec in separate centres · primary hosting provider in Quebec or Canada.

16.3 International sub-processors (documented exceptions)

Certain peripheral services are entrusted to sub-processors located outside Canada (notably Stripe for payments, Apple APNs and Google FCM for push notifications, transactional SMTP providers). These transfers are governed by Data Processing Agreements (DPAs), Standard Contractual Clauses and certifications (PCI-DSS level 1, etc.). The up-to-date list is available in the Privacy Policy — Article 7.4 and upon request at privacy@jetroque.com.

16.4 Security standards targeted

Jetroque strives to comply with cybersecurity best practices, notably the principles inspired by recognized frameworks such as ISO 27001 and SOC 2. Formal certifications, when obtained, are published on our website. In the absence of formal certification, Jetroque commits to equivalent documented practices (see Privacy Policy — Article 10).

16.5 Transparency commitment

Requests for information on location: privacy@jetroque.com. An annual transparency report on infrastructure and security is published upon request to B2B and institutional users.

Article 17 — Responsibilities and warranties

17.1 Your commitments

Comply with the ToU and all applicable laws · honour swap/donation commitments · honestly describe items · communicate courteously · not use the Platform for fraudulent or illegal purposes · assume any applicable tax consequences.

17.2 Jetroque's responsibilities

Maintain the Platform · protect your data (Art. 15–16) · provide assistance and support · honour the 60-day guarantee for eligible beneficiaries · ensure transparency regarding the destination of collected items.

17.3 Limits of commitments

Jetroque does not guarantee the accuracy, reliability or legality of content published by other Users, the quality, safety or compliance of exchanged items, the continuous availability of the Platform, the sustainability of the Troken Currency program, or the successful completion of a swap/donation between Users.

17.4 Indicative service level

For free accounts, Jetroque undertakes a best-efforts obligation, with no specified availability commitment.

For Jetroque+ and Jetroque Pro subscribers, Jetroque targets an indicative monthly availability of 99%, calculated exclusive of planned maintenance windows (announced at least 24 hours in advance) and force majeure events (Article 25.6). In the event of prolonged unavailability attributable to Jetroque, the subscriber may request an extension of their subscription for a corresponding period. This commitment does not constitute an absolute guarantee but a service quality objective.

Article 18 — Indemnification by the User

18.1 Indemnification obligation

You agree to defend, indemnify and hold harmless Jetroque Inc., its affiliated companies, officers, directors, employees and agents against any claim, demand, lawsuit, damage, loss or expense (including legal fees) arising from:

• Any breach of these ToU on your part;
• Any user content you publish (copyright, defamation);
• Any dispute between you and another User;
• Any bodily or property damage occurring during a swap, donation or meeting;
• Any violation of a third party's rights or applicable law.

18.2 Control of defence

Jetroque reserves the right, at its expense, to assume the exclusive defence of any matter. You undertake to cooperate fully and may not enter into any settlement without Jetroque's prior written consent.

Article 19 — Disclaimer of warranties and limitation of liability

19.1 Services provided "as is"

To the maximum extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE", without any warranty of any kind, express or implied.

19.2 Exclusion for third-party acts

Jetroque is not responsible for the acts, omissions or conduct of any User or third party. Under no circumstances shall Jetroque be liable for bodily harm, theft, loss of property or fraud resulting from a swap, donation or meeting.

19.3 Cap on liability

Subject to public order statutory provisions that cannot be excluded contractually, if Jetroque is found liable, its total and cumulative liability, for all causes combined, shall be limited to the greater of the following amounts: (a) the total fees actually paid to Jetroque in the 12 months preceding the triggering event; (b) $100 CAD. These limitations do not apply in cases of gross negligence, fraud, or harm to the physical integrity of persons. This cap is aligned with that of the Privacy Policy v2026.2 (Article 20).

19.4 Exclusion of indirect damages

To the extent permitted by law, Jetroque is in no case liable for indirect, incidental, consequential, special or punitive damages, including but not limited to: loss of profits, loss of chance, loss of business opportunity, reputational harm, data loss caused by a failure to back up on the User's end.

Article 20 — Reporting illegal content

20.1 Procedure

If content appears to you to be unlawful or contrary to the ToU, report it via the built-in function in the app, by email to info@jetroque.com (subject line "Content Report"), or for copyright matters to legal@jetroque.com.

20.2 Information to provide

Detailed description of the disputed content · link (URL) or listing identifier · your complete contact details · good faith declaration and, where applicable, proof of your rights.

20.3 Canadian "Notice-and-Notice" regime

For copyright claims, Jetroque will comply with the "Notice-and-Notice" regime provided for under the Copyright Act of Canada, which may involve forwarding your notice to the relevant User.

Article 21 — Amendment of the ToU

21.1 Right to amend

Jetroque may amend the ToU for: legislative and regulatory changes · new features · best practices · modifications to the Troken Currency program or pricing.

21.2 Notification (Consumer Protection Act — Quebec)

Jetroque will notify you at least 30 days before the entry into force of any material amendment, being any amendment that:

• Significantly increases your contractual obligations;
• Significantly reduces Jetroque's obligations or commitments;
• Changes the pricing of your paid subscription;
• Amends the rules relating to Troken Currency (subject to Article 10.5, which provides for 60 days' notice for material amendments to this program);
• Amends the scope of the licence over your content (Article 13.2);
• Amends the applicable jurisdiction (Article 23).

Notice will be provided by email, by in-app notification and published on the Platform. During the 30-day notice period, you have the right to refuse the amendments and terminate your account without fees or penalty through the application settings or by email to info@jetroque.com.

21.3 Acceptance through use

For minor amendments (spelling corrections, contact information updates, editorial clarifications with no impact on rights and obligations), your continued use of the Platform after the update constitutes acceptance. For material amendments, continued use of the Platform beyond the effective date of the notice constitutes acceptance of the new ToU.

21.4 Archiving

Previous versions of the ToU are retained and provided upon simple request to legal@jetroque.com.

Article 22 — Termination and sanctions

22.1 Termination by the User

Termination at any time, free of charge, via the "Delete my account" function in the settings, or by email to info@jetroque.com. For paid subscriptions, termination takes effect at the end of the current period.

22.2 Termination by Jetroque

Jetroque may suspend or terminate your account under the following conditions:

• For fault (breach of ToU, fraudulent or abusive conduct, endangering other Users): without notice or refund;
• For legitimate commercial reason (cessation of operations, restructuring, withdrawal of a service): with a minimum notice of 30 days and, for paid accounts, pro-rata refund for the unused portion of the period.

22.3 Consequences of termination

• For Jetroque Credits (Troken Currency), Article 10.5 applies (60 days' notice for material amendment, pro-rata refund of purchased Credits in the event of program termination);
• Your personal data will be deleted or anonymized within a maximum of 12 months (subject to legal retention obligations detailed in Article 15);
• Your past obligations (amounts owed, incurred indemnifications) remain applicable;
• Survival of clauses: the following articles survive termination for as long as necessary to take effect: Article 13 (intellectual property), Article 15 (personal data), Article 17.3 (limits of commitments), Article 18 (indemnification), Article 19 (disclaimer and limitation of liability), Article 23 (governing law), Article 24 (language), Article 25 (general provisions).

Article 23 — Governing law and jurisdiction

23.1 For Quebec residents

These ToU are governed and interpreted exclusively in accordance with the laws of the Province of Quebec and applicable federal laws of Canada. You consent to the exclusive jurisdiction of the courts of the judicial district of Montreal, Quebec.

23.2 For Users outside Quebec

The ToU are governed by the laws of Quebec, without regard to conflict of laws principles. To the extent permitted by law, you consent to the exclusive jurisdiction of the courts of Montreal.

23.3 Amicable resolution

Before any legal proceedings, the parties undertake to attempt an amicable resolution through negotiation or mediation. Contact: legal@jetroque.com.

Article 24 — Language (Law 96)

In accordance with the Charter of the French Language (Law 96) of Quebec:

These ToU, as well as all documents, notices and communications related thereto, are drafted in the French language. The French version prevails in all circumstances over any translation that may be made thereof.

The parties hereto have expressly required that this Agreement and all related documents and notices be drafted in the French language. The French version shall prevail in all circumstances over any translation that may be made.

Article 25 — General provisions

25.1 Entire agreement

The ToU, the Privacy Policy and any specific conditions (subscriptions, events) constitute the entire agreement between the parties.

25.2 Severability

If any provision is invalid or unenforceable, it shall apply to the maximum extent permitted by law, and the other provisions shall remain in full force and effect.

25.3 Waiver

Jetroque's failure to require strict compliance with any provision does not constitute a waiver of its right to require such compliance at a later time.

25.4 Electronic signature

You accept the validity of electronic signatures and documents. By checking "I accept the ToU" or by using the Platform, you sign this contract with the same evidentiary force as a handwritten signature, in accordance with the Act to establish a legal framework for information technology of Quebec.

25.5 Assignment

You may not assign your rights without Jetroque's written consent. Jetroque may freely assign these ToU and all rights and obligations arising therefrom to a third party, in particular in the context of a merger, acquisition, demerger, restructuring, insolvency or similar transaction. Any assignee is bound to respect the obligations arising from these ToU and the Privacy Policy, as well as the requirements of Law 25 and GDPR. You will be informed within a reasonable time and will retain the right to close your account without charge before the effective completion of the transfer.

25.6 Force majeure

Neither party shall be held liable for a breach resulting from a force majeure event, understood in the sense of Quebec and European law, including in particular: natural disasters, pandemics, armed conflicts, large-scale cyberattacks or those exploiting an unknown vulnerability ("0-day"), compromise of an essential sub-processor despite its certifications, major telecommunications interruptions, massive infrastructure outages, decisions by public authorities imposing the interruption of the Service.

Article 26 — Prior mediation and amicable resolution

27.1 Good faith commitment

Before any legal action, the parties undertake to seek an amicable resolution of any dispute in a spirit of good faith and cooperation.

27.2 Mediation procedure

1. Step 1 — Written request: you send your detailed claim to legal@jetroque.com. Jetroque acknowledges receipt within 5 business days and responds within a maximum of 30 days;
2. Step 2 — Mediation: in the event of failure, you may have recourse to an independent mediator (for example, the Office de la protection du consommateur du Québec, or an accredited mediator in your jurisdiction);
3. Step 3 — Legal action: if no resolution is reached within 90 days of the written request, you retain all judicial recourse.

27.3 Competent courts and preserved rights

These provisions do not preclude your right to directly apply to the competent courts in consumer protection matters (Court of Quebec — Small Claims Division for disputes under $15,000 CAD, equivalent courts in your country of residence) nor to file a complaint with the competent supervisory authorities (CAI in Quebec, CNIL in France, equivalent authorities — see Privacy Policy Article 18). No clause in these ToU has the effect of prohibiting the exercise of a class action where such action is permitted by applicable law.

Article 27 — Copyright infringement reporting procedure

28.1 Canadian "Notice-and-Notice" regime

For content accessible from Canada, Jetroque applies the "Notice-and-Notice" regime provided for under the Copyright Act of Canada (sections 41.25–41.27).

28.2 DMCA procedure (users accessing from the United States)

For content accessible from the United States (in particular via the App Store and Google Play), Jetroque also applies the DMCA procedure (Digital Millennium Copyright Act, 17 U.S.C. § 512). To submit a valid DMCA notification, your request must contain:

• A physical or electronic signature of the rights holder or their authorized representative;
• Identification of the copyrighted work allegedly infringed;
• Precise identification of the disputed content and its URL on the Platform;
• Your complete contact details (name, address, phone number, email);
• A good faith statement that the use is not authorized;
• A statement under penalty of perjury that the information is accurate and that you are authorized to act.

Send notifications to legal@jetroque.com with the subject line "DMCA Notice". False notifications engage the liability of their author.

28.3 Counter-notification

The User whose content has been removed may submit a reasoned counter-notification. Jetroque may then reinstate the content within 10 to 14 business days, unless legal action is initiated by the original complainant.

Article 28 — International sanctions and compliance

You represent and warrant that:

• You do not appear on international sanctions lists (notably OFAC for the United States, consolidated lists of the European Union, UN Security Council sanctions, Special Economic Measures Act of Canada);
• You are not a resident or citizen of a country under a total embargo as defined by the aforementioned jurisdictions;
• You do not use the Platform to facilitate, finance or organize activities prohibited by these sanctions regimes.

Jetroque reserves the right to immediately suspend or close, without notice or refund, any account whose use breaches these obligations. Jetroque cooperates with competent authorities upon valid request.

Article 29 — Contact

Document generated on June 24, 2026 · Version 2026.2 — Effective June 24, 2026 · Jetroque Inc. · Compliant with Law 25 (Quebec), the CPA, PIPEDA (Canada) and GDPR (EU)